Frames & Framing: Frequently Asked Questions
Our Philosophy
Anything you choose to frame deserves to be carefully considered. Whether it’s a ready-made or photo frame, or a piece that needs custom framing, your unique artwork deserves unique framing. We accomplish that by allowing your artwork to take the lead. We’ll help you find the combination of frame, matte, and glass that complements your art so that it will last a lifetime.
FAQs
Q: How is a frame chosen?
A: A frame should first enhance the artwork, by choosing the right color, shape, and style of moulding. Then we match it to the environment and the taste of the client. While making sure it will complement the artwork, so it can be timeless and work with a person’s ever-changing tastes.
Q: When is a mat appropriate?
A: Mats are used in framing artwork, documents, photos, etc. Mats were invented to keep the artwork from being in contact with the glass and gradually improved in quality. (Glass condensates and the moisture could seep directly into the artwork/paper, causing irreparable damage). We only use acid-free matboards in our custom framing thus reducing acid burns in the future.
Q: How should a painting be cleaned?
A: An oil or acrylic painting on canvas should be cleaned by a professional every ten years or so to remove any dirt, grease, smoke that accumulates over the years. The “restorer” can then also check the painting for other damages such as cracking and “blooming”. We can provide you with contact information if you choose. The varnish may have to be removed and a new coat applied, to freshen the painting up. Canvases should be kept dust free with either a very soft brush or soft cloth to ensure you do not damage the texture. We can provide you with contact information if you choose.
Q: How do you clean glass in a framed picture?
A: To clean glass on a framed piece, always spray the Windex™ on a lint-free cloth or paper towel. Never spray directly on the glass as it will run into the frame and dampen and damage the mat. We carry a variety of different types of both glass and Plexiglas. We provide instructions with each framing job.
Q: What is “museum” framing?
A: “Museum” or conservation framing means making sure that any materials used in the process are acid-free (PH neutral). Only (cotton) rag board should be used for matting and backing. The artwork should never be permanently mounted but rather hinged to a 4 or 8-ply rag board, and then backed by acid-free foam board. The art should not touch the wooden frame or the glazing. Only acid-free hinges (Japanese paper and rice starch or mylar pockets) can be used; no masking tape should be used anywhere in the process. Glazing should be either UV filtered or Anti-Reflection plus UV filter. Or Museum glass or Plexiglas options. The artwork should be kept dust free regularly and cleaned inside every 10 years or so to remove dust build-up under the glass and to check for any insects.
Q: What is acid-free paper?
A: Acid-free paper is paper that when infused in water yields a neutral or basic pH (7 or slightly greater). This is an ideal paper for archival or conservation framing.
Q: How do I know what my frame/framing will cost?
A: Due to the range of framing options (size, frame, glass, matboards, etc.) it’s very hard to provide an accurate quote. We can give you an accurate quote by visiting one of our stores, our framing consultants can help select framing that meets your budget. You can find your nearest store here.
Q: I have a frame I purchased somewhere else that has broken. Can you fix it?
A: Unfortunately we are not set up for repairs.
Q: Do you replace broken glass in frames?
A: Yes, we can advise on your glass replacement options and fit the glass to your frame this is not a same-day service. We do provide “carryout glazing” most of the time and that might be available for same-day service. When we replace your broken glass you can choose from a variety of glazing options including Premium Clear (standard) glass; Reflection Control (non-reflective or no-glare) glass; Conservation Clear (70% UV protection) glass; and Museum (99% UV protection) glass, as well as several iterations of Plexiglas. You can learn more about your glass options by speaking with one of our Framing Consultants.
Q: Are there standard frame sizes and what are they?
A: Yes, there are several standard frames in imperial sizes. Look here to see our range of standard sizes.
Q: Can you frame objects?
A: Yes, in addition to picture framing we also frame dimensional objects and memorabilia. Our qualified framers have years of experience framing all sorts of things, including sports uniforms, medals, bats and balls, flowers, musical instruments, shells, shoes – you name it (as long as it isn’t perishable!)
Q: Do you deliver?
A: Yes, locally with a delivery fee. the fee will relate to the size of the finished framed piece. Your frame consultant can help determine this cost when the piece is complete.
Q: Why is some Custom Framing so expensive?
A: Custom framing is a unique, one-off frame made especially for you, and to your specifications. Our custom frames are assembled on site. We only use high-quality products and all framing is designed and crafted by our design consultants and professional framers.
Q: Do you frame mirrors?
A: Yes. We can custom frame mirrors up to a maximum of 1/4″ thick with the frame selection of your choice from our extensive range of picture frames.
Q: Can I get my frame done today?
A: No, we serve our customers in the order they come in. Please be prepared for longer wait times. If you have a must due date we can help guide you into alternative options to meet those dates.
Q: What is your return policy?
A: Custom items are non-returnable, ready-made and photo frames that are in their original packing and with the receipt may be returned.
If you have any othe questions about your framing we are here to help solve and resolve any issues.
UArt Redwood City: 650-328-3500
UArt Sacramento: 916-443-5721